Customer Harassment Policy
We are committed to providing sincere and courteous service to all our customers. At the same time, we will respond firmly to the following conduct, even in cases where our company was found to be at fault.
- Unreasonable discount or price-reduction demands: Persistent demands for unfounded discounts or sudden additional discounts on a quoted price.
- Aggressive or intimidating behavior: Shouting, abusive language, or threatening demands, including conduct that escalates further even after our company has acknowledged a fault and committed to a resolution.
- Claims or complaints not based on fact, and defamation: Excessive demands or reputation-damaging statements/posts based on claims that differ from the actual work or circumstances. If malicious or excessive posts damage our company's reputation and cause business losses, we will seek compensation for damages.
- Excessive accusations based on one-sided AI-generated analysis: Analysis produced by generative AI tools can only be as accurate as the information provided to it. When information that can only be confirmed on-site (the vehicle's actual condition, working environment, etc.) is missing, the AI's conclusions often differ from reality. Our company's professional judgment, based on direct inspection of the vehicle, takes precedence over such analysis.
- Excessive demands regarding matters outside our warranty coverage: Persistent demands exceeding our stated warranty scope regarding matters such as theft, vehicle-side malfunctions, or customer modifications.
- Demands to disclose security-sensitive information: For your own vehicle's protection, we will not disclose security-sensitive information such as installation locations, wiring, or bypass/release methods, regardless of the reason given. Persistent demands for such information are also subject to this policy.
- Using reviews or social media posts as leverage: Demands such as "post a negative review unless you comply" that use online posts as a bargaining tool may be declined regardless of the underlying request's merits.
If we determine that any of the above applies, we may decline to provide further service. In cases of serious misconduct, we may preserve evidence and consult with legal counsel, the police, or other relevant authorities.
Exclusion of Anti-Social Forces
If a customer is found to be a member of, or affiliated with, organized crime groups (boryokudan) or other anti-social forces, or if unreasonable demands typical of such groups are recognized, we will immediately refuse to conduct business and terminate any agreement. We bear no liability in such cases.
This policy exists so that the vast majority of our sincere customers can continue to use our services with confidence. Thank you for your understanding.
Cancellation Policy
This cancellation policy applies to all orders and reservations, including online orders, in-store orders, telephone orders, and orders via email.
By placing an order or making a reservation,
we will assume that you agree to the following terms.
About Cancellations, Returns, and Exchanges
We do not accept cancellations, returns, or exchanges due to customer convenience.
- We will not accept cancellations, returns, or exchanges if we deem it difficult or inappropriate to do so.
Even if the vehicle on which the installation is planned cannot be installed due to theft, an accident, or scrapping,
the product price will be treated as a purchase (borne by the customer).
Similarly, if you cancel after 7 days from the time you made the work reservation,
the product portion will be treated as a purchase (borne by the customer).